Our Privacy Policy

Introduction

Kazandji Law ("we," "us," "our," or "the Firm") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

As criminal and family lawyers serving the Greater Toronto Area, we understand the sensitive nature of legal matters and maintain the highest standards of confidentiality and data protection.

Information We Collect

Personal Information Through Lead Forms and Contact Forms

When you complete our online lead forms or contact forms, we may collect:

• Full name
• Email address
• Phone number
• Address
• Details about your legal matter or inquiry
• Preferred method and time of contact
• Any other information you voluntarily provide

Website Usage Information

We may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Geographic location (general)
• Device information

Information from Third-Party Platforms

We may receive information from third-party platforms (such as Google Lead Forms) when you interact with our advertisements or forms on those platforms.

How We Use Your Information

Primary Purposes

We collect and use your personal information for the following purposes:

Legal Services:

• Assessing whether we can assist with your legal matter
• Providing legal advice and representation
• Communicating with you about your case
• Billing and accounting purposes
• Maintaining client files and records

Lead Form Information:

• Responding to your inquiries promptly and appropriately
• Scheduling consultations
• Determining if we can assist with your specific legal needs
• Providing information about our services that are relevant to your inquiry

Business Operations:

• Improving our website and services
• Marketing our legal services (with consent where required)
• Complying with professional and legal obligations
• Statistical analysis and business planning

Consent and Legal Basis

We collect and use your personal information based on:

• Your explicit consent (for marketing communications and non-essential services)
• Legitimate business interests (for providing legal services and responding to inquiries)
• Legal obligations (for regulatory compliance and professional requirements)

Information Sharing and Disclosure

No Sale of Information

We do not sell your personal information to third parties under any circumstances.

Limited Disclosure

We may share your personal information only in the following circumstances:

Service Providers:

• IT support and cloud storage providers (under strict confidentiality agreements)
• Professional consultants assisting with your legal matter
• Court reporting services and expert witnesses (as required for your case)

Legal Requirements:

• When required by law, court order, or legal process
• To comply with Law Society of Ontario regulations
• In emergency situations to protect safety

Professional Obligations:

• With other lawyers or law firms (with your consent or as professionally required)
• For professional insurance and regulatory purposes

Data Brokers

We will never license or disclose your information to data brokers.

Lead Form Data Handling

Collection Practices

• We request information only as reasonably necessary for the limited purpose described in our lead forms
• All collection is conducted in accordance with this privacy policy
• We provide clear disclosures about data collection at the point of collection

Use Restrictions

• Information from lead forms is used solely for the purposes disclosed when collected
• We do not abuse this information through spam calls, emails, or other unwanted communications
• All contact will be professional and relevant to your legal inquiry

Consent and Transparency

• We obtain appropriate consent for collection and processing where legally required
• We provide clear information about any third-party sharing
• You will be informed of how your information will be used before you submit it

Communication Preferences and Marketing

Contact Methods

When you provide your information through lead forms, we may contact you via:

• Email
• Phone calls
• Text messages (with consent)
• Mail

Marketing Communications

• We may send you information about our legal services if you have consented
• You can opt-out of marketing communications at any time
• We will respect your communication preferences and applicable anti-spam laws

Compliance with Marketing Laws

We comply with all applicable Canadian marketing and anti-spam legislation, including:

• Canada's Anti-Spam Legislation (CASL)
• Telemarketing regulations
• Provincial privacy laws

Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Secure servers and regular security updates
• Limited access on a need-to-know basis
• Regular security assessments and training

Retention Periods

• Client files: Retained in accordance with Law Society of Ontario requirements (typically 10+ years)
• Lead form information: Retained only as long as necessary for the purposes collected
• Website analytics: Typically retained for 2-3 years
• Marketing information: Until you withdraw consent

Data Location

Your personal information may be stored and processed in Canada and the United States through our service providers. All international transfers are conducted with appropriate safeguards.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access and Correction

• Request access to your personal information in our possession
• Request correction of inaccurate or incomplete information
• Receive information about how your data has been used and disclosed

Withdrawal of Consent

• Withdraw consent for marketing communications
• Request deletion of information where legally permissible
• Opt-out of certain data processing activities

Complaints

• File complaints with the Privacy Commissioner of Canada
• Contact our Privacy Officer with concerns

Note: Some rights may be limited by solicitor-client privilege and professional obligations.

Cookies and Website Technology

Cookie Use

Our website may use cookies and similar technologies for:

• Essential website functionality
• Analytics and performance monitoring
• Remembering your preferences
• Marketing and advertising (with consent)

Your Choices

You can control cookies through your browser settings, though this may affect website functionality.

Third-Party Services and Integrations

Google Services

We use Google services including:

• Google Analytics (with appropriate privacy settings)
• Google Ads and Lead Forms
• Google Workspace for business operations

Webhook Integration

When using lead form webhooks:

• We comply with all webhook instructions and technical requirements
• We properly configure endpoints to handle data securely
• We understand that webhook services may change or be discontinued

Other Third-Party Tools

We may use other business tools and services that process personal information under appropriate privacy protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory updates
• New services or technologies

Material changes will be communicated through:

• Website notices
• Email notifications to clients
• Updated effective dates

Contact Information

Privacy Officer

For privacy-related questions, complaints, or requests:

Kazandji Law

7191 Yonge St., Suite 310. Thornhill, ON L4J 0C9
fadi@kazandjilaw.com

Professional Obligations

As lawyers licensed with the Law Society of Ontario, we are also bound by professional rules of conduct regarding confidentiality and client information.

Regulatory Complaints

You may also contact:

• Privacy Commissioner of Canada: 1-800-282-1376
• Law Society of Ontario: 1-800-668-7380

This Privacy Policy is part of our commitment to maintaining your trust and protecting your privacy while providing exceptional legal services.